Shipping and returns

Delivery and shipping costs

We ship worldwide. Delivery can take up to 3 weeks from the order date, including production and transport, depending on the destination.

Shipping is free, with no minimum purchase. If your order has not arrived within the stated period, email aloha@nomadd.live so we can look into it. This does not limit your rights if delivery is late or does not take place.

Catalogue stickers

If you buy as a consumer in Spain or another country in the European Union, you may notify us that you wish to withdraw from the purchase within 14 calendar days of receiving it, without giving a reason. Producing a standard sticker after an order is placed does not make it a personalised product.

To notify us, email aloha@nomadd.live. You may include your name, order number, the products you wish to return and the date you received them to help us process your request. A clear statement sent within the time limit is sufficient; you do not need prior approval to exercise this right.

We will email you the relevant instructions and return address. You have 14 days from notifying us of your withdrawal to send the products back. Our response times do not reduce your legal rights.

We will issue the refund using the same payment method, unless we expressly agree otherwise, within the legal 14-day period from notification. We may withhold it until we receive the products or proof that you have sent them back, whichever happens first.

For voluntary returns, the customer arranges and pays the direct cost of return shipping. We do not charge any additional restocking or return-handling fee. This does not apply to costs we are legally required to cover for defective, damaged or incorrect products.

Custom designs

For products made to your specifications or clearly personalised, the legal exception to the right of withdrawal may apply. We will tell you about this before you place the order. This exception does not automatically apply to nømadd public collections.

Defective, damaged or incorrect products

Contact aloha@nomadd.live so we can review the issue. The terms above do not exclude or limit warranty rights or remedies available under applicable law, including for personalised products. Remedies legally required for lack of conformity are free to the consumer.

Any additional rights available under the law that applies to your purchase remain in place.

Seller and contact details

Customer support: aloha@nomadd.live
Custom designs for professionals: jambo@nomadd.live

The address above identifies the seller; it is not a published address for returns. To arrange a return, contact our support email.